Terms of Service

Last updated: November 6, 2026

Please read these Terms of Service ("Terms") carefully before using the FixedFloat cryptocurrency exchange platform ("Service") operated by FixedFloat ("we", "us", or "our"). By accessing or using our Service, you agree to be bound by these Terms.

1. Service Description

FixedFloat (also known as "FF Swap" or "FF") is a fully automated, non-custodial cryptocurrency exchange platform. We facilitate peer-to-peer-style exchanges of digital assets at both fixed and floating market rates. We do not hold your funds — all exchanges are executed directly between your wallet and the recipient address.

Our platform supports over 400 cryptocurrency trading pairs and operates 24 hours a day, 7 days a week, 365 days a year without downtime or interruption for maintenance.

2. Eligibility

By using this Service, you represent and warrant that:

  • You are at least 18 years of age or the legal age of majority in your jurisdiction.
  • You are not located in, incorporated in, or a resident of the United States of America, or any country subject to U.S. Office of Foreign Assets Control (OFAC) sanctions, including but not limited to Iran, North Korea, Cuba, Syria, and the Crimea region.
  • You are not on any government sanctions list or designated as a prohibited or restricted party.
  • Your use of the Service complies with all applicable laws and regulations in your jurisdiction.
  • You understand the risks associated with cryptocurrency transactions, including volatility, irreversibility, and potential regulatory changes.

We reserve the right to refuse service, block transactions, or terminate access to any user at our sole discretion, including where we have reason to believe applicable laws are being violated.

3. Account Terms

FixedFloat operates on a no-registration basis. You do not need to create an account to use the Service. However:

  • You may optionally provide an email address to receive transaction status notifications. This email is stored only for the duration of the transaction and is never used for marketing without explicit consent.
  • Each exchange order is identified by a unique Order ID. You are responsible for saving this ID to track your transaction or raise a support request.
  • We do not store private keys, wallet addresses, or account credentials on your behalf.

4. Exchange Rates and Order Types

We offer two types of exchange rates:

Fixed Rate

The rate shown at order creation is locked for a specified time window (typically 10–20 minutes). If your deposit arrives within this window, the exchange proceeds at the locked rate regardless of market movement. A small premium is applied to fixed-rate orders to cover rate-lock risk.

Floating Rate

The exchange rate is determined at the moment your deposit is confirmed on the blockchain. Floating-rate orders carry no rate premium but expose you to market movements during the confirmation period.

We reserve the right to adjust quoted rates in real time in response to market conditions. Rates are sourced from multiple liquidity providers and reflect current market depth.

5. Fees

FixedFloat charges a service fee of between 0.5% and 1% of the exchanged amount, depending on the trading pair and order type. This fee is included in the quoted rate and is not charged separately.

In addition to our service fee, all blockchain transactions are subject to network fees (miner fees / gas fees) paid to the respective blockchain network. These fees are deducted from the amount sent to your receiving address and may vary significantly based on network congestion.

We do not charge fees for order cancellations where funds have not yet been received. Refunds for partially received or under-minimum deposits may be subject to a network fee deduction.

6. AML and KYC Policy

FixedFloat is committed to preventing money laundering, terrorist financing, and other illicit financial activities. While we operate on a non-custodial, no-registration basis, we reserve the right to:

  • Request identity verification (KYC) for transactions exceeding applicable thresholds or where risk indicators are detected.
  • Freeze or delay transactions that trigger our automated AML screening systems.
  • Report suspicious activity to relevant authorities where required by law.
  • Refuse or reverse transactions involving funds associated with sanctioned entities, known hacking incidents, darknet markets, or ransomware activity.

All transactions are screened against leading blockchain analytics databases. Funds associated with high-risk sources may be held pending investigation. We cooperate with law enforcement agencies worldwide.

7. Prohibited Activities

You agree not to use the Service for any of the following:

  • Money laundering, tax evasion, or financing of terrorism.
  • Purchasing or selling illegal goods or services.
  • Circumventing sanctions imposed by any government or international body.
  • Automated or programmatic exploitation of exchange rates in a manner that disrupts service availability.
  • Attempting to reverse-engineer, scrape, or extract data from our platform without written permission.
  • Using the platform to process funds known to be derived from criminal activity.

Violation of these prohibitions may result in permanent termination of access and referral to law enforcement.

8. Transaction Finality and Refunds

Cryptocurrency transactions are irreversible by nature. Once an exchange is initiated and your deposit is confirmed on the blockchain, the transaction cannot be cancelled. We will make commercially reasonable efforts to execute your exchange as quoted.

Refund eligibility:

  • Under-minimum deposits: Refunded minus network fees, upon your request with the Order ID.
  • Technical failures on our end: Full refund of received funds.
  • Market conditions causing extreme rate deviation: You will be notified and may choose to proceed at a new rate or receive a refund.

Refunds are processed to the originating wallet address. We do not issue refunds to third-party addresses.

9. Limitation of Liability

To the maximum extent permitted by applicable law, FixedFloat and its affiliates, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service.

Our total cumulative liability to you for any claim arising from or related to these Terms or the Service shall not exceed the value of the transaction giving rise to the claim.

We are not liable for losses resulting from: blockchain network delays or failures, wallet software bugs, user error in entering addresses or amounts, market volatility, or force majeure events.

10. Intellectual Property

All content, trademarks, logos, and software associated with the FixedFloat platform are the exclusive property of FixedFloat or its licensors. You may not reproduce, distribute, or create derivative works without prior written consent.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Seychelles, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to binding arbitration under the rules of the Seychelles Arbitration Act, conducted in English.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact

For questions about these Terms of Service, please contact us via our Support page.